Terms & Conditions

This document defines the terms and conditions of our working relationship. Unless otherwise agreed to in writing by both the parties, by placing an order with First Dream Agency (Pty)Ltd, you confirm that you are in agreement with and bound by the terms and conditions below.

Service provider you can trust

Our priority is to build our clients brands and businesses online and help them find more digital opportunities and grow sales. With the services which include Website Design, Social Media Marketing, Content Marketing, Paid Media, Consultation Services, SEO and SEM, Communication & Digital Public Relations, Design and Copywriting.

Authorisation

The CLIENT authorises First Dream Agency (Pty)Ltd to perform the services outlined in this agreement on the CLIENTS’ behalf, which may include, but not limited to, registering their domain, accessing their hosting account and disk space, creating databases and applications, managing their online advertising budget and accounts, submitting their projects to search engines.

Agreement Scope

Services supplied, costs and rates are limited to what is specifically set forth in the service package agreement. Any additional services will require an additional agreement. Our agreement is for the full package containing various services.

Should the CLIENT not utilise all services offered within the complete package, the CLIENT will still be liable for the full payment for the complete package.

Costs and Fees

Changes and additions outside of the scope of this document will be quoted and invoiced to the CLIENT. The CLIENT will be advised of all costs, changes and additions before commencement of the additional work. Fees for professional services do not include outside purchases such as, but not limited to, software licensing, copyright licensing, photography, color printouts, illustrations or courier service etc. Additional expenses are itemized on each invoice.

Project Schedules

Project schedules will be established and adhered to by both the CLIENT and First Dream Agency (Pty)Ltd. Where project schedules are not adhered to by the CLIENT, final delivery date or dates will be adjusted accordingly. Additional costs may be charged for CLIENT delays, if the delays result in an increase in time to manage or deliver the services

Payment

The CLIENT agrees to pay First Dream Agency (Pty)Ltd in accordance with the terms specified in each proposal/estimate. Payment will be due from the date of signing the agreement.

If the CLIENT fails to pay any invoice, First Dream Agency (Pty)Ltd reserves the right to withdraw the project, campaigns, and any associated materials or refuse completion and/or delivery of work until past due balances are paid. All materials or property belonging to the CLIENT, as well as work performed, may be retained as security until all just claims against the CLIENT are satisfied. The CLIENT is responsible for any debt collection, legal or court fees that may come due.

If the CLIENT fails to pay an invoice on the agreed date, there will be a 10% penalty added to the invoice.

In the event of cancellation of the project prior to completion, the CLIENT will be liable for 1 month’s payment as per the 30 day cancellation notice.

Confidentiality

First Dream Agency (Pty)Ltd will not disclose to any third party or use, other than for the purposes of this agreement, any knowledge or information imparted to or obtained by it during or in connection with the fulfilment of this agreement, which is of a secret or confidential nature relating to the business, equipment, processes, products, services or business strategies offered or employed by the CLIENT. This obligation of confidence will cease to apply in relation to information that First Dream Agency (Pty)Ltd is required to disclose by any law, or which becomes part of the public domain other than as the result of a breach by First Dream Group (Pty)Ltd of its obligations of confidence under this Agreement.

Termination / Cancellation

First Dream Group may terminate this Agreement with immediate effect giving written notice to the other of such termination. The CLIENT may terminate the agreement providing 30 days written notice. The CLIENT will be liable for final payment during the 30 days notice period and all other outstanding balances. The CLIENT shall assume responsibility for the collection of all legal fees necessitated by default in payment.